Troubleshooting & FAQ
Find solutions to common issues when setting up your podcast tracking.
My podcast host is not listed
If your podcast host isn't listed in our setup guides, please contact us. We'll help you figure out the specific setup required for your host.
My analytics say "processed" but no stats show up
If you just set up tracking, please allow up to 24 hours to 48 hours for data to populate.
My podcast RSS feed does not validate
Double-check the URL
Ensure you copied the correct RSS feed URL.
Check the Protocol
Make sure the link includes http:// or https://.
Verify it's a valid feed
Confirm that the URL points to a valid RSS feed.
Avoid Player Links
Ensure you are not pasting a link to Apple Podcasts or Spotify. These are player links, not RSS feeds.
Exact Match
Make sure you are pasting the exact feed URL as it appears in your podcast host's dashboard.
If you've checked all of these and it still fails, please contact support.
My RSS feed says "not processed"
Processing can take some time depending on the queue.
- If it hasn't been 24 hours to 48 hours: Please wait a bit longer.
- If it has been over 48 hours: Please contact support for assistance.
What is OP3 and why do you use it?
OP3 is an open podcast prefix project that we use for analytics.